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Call
Center Director
Minimum
Capabilities:
Experience
recruiting, hiring, coaching and managing a high volume outbound call center department of up to 50 center operators
who deliver 4,000 to 8,000 outbound calls daily to recruit
physicians and professionals to participate in market research focus
groups and surveys.
Daily
activities will include managing a group of call center operators,
supervisors and trainers who
handle a variety of projects and scripts which change on a frequent
basis.
The individual in this position will be required to help setup the
foundation for call center monitoring activity, determining center
production, staffing, and policy and procedures.
Monitor, Coach
& Manage Supervisors and Operators to be effective in:
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Achieving hourly and daily outbound call production and
effectiveness as measured in completed surveys and/or focus group
bookings
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Working through gatekeepers to reach potential respondents
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Be able to identify production barriers and offer solid solutions to
rectify them
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Motivating respondents to participate in market research surveys and
focus groups
-
Handling calls professionally and routing to appropriate
department/person
- Answering
general questions from callers about ongoing projects
- Staying
on script and using high quality research methods and processes
- Completing
appropriate project and HR documents correctly and efficiently
- Using
Microsoft Word, Excel and Outlook extensively
- Using
Internet Explorer
Required:
- 5+
years experience in an outbound call center geared to
professionals/business owners
- Proven
coaching style and experience
-
Understanding of Indiana HR laws
- Outbound
call experience
- Ability
to motivate department to meet tough timelines
- Professionalism
- Extreme
attention to detail
- Computer
experience with other Windows based software (please list
applications)
Location
of Position:
Indianapolis,
Indiana
Position
Reports to:
Principal
Send Resume to Ashley Evans: |
|
Answers
& Insights Market Research, Inc.
P.O.
Box 501886
Indianapolis, IN 46250
[voice] (317)
815-9901 / (888) 815-9901
[fax] (317) 472-7840 / (888)
815-0703
[web] www.answersandinsights.com |
