Job Description and Responsibilities:

Call Center Director

Answers & Insights produces market research services predominately for the healthcare industry.  Our services are performed by recruiting respondents: physicians, hospital professionals, nurses, pharmacists and patients to participate in face to face focus groups, online surveys or telephone administered surveys.  We are known in the industry for our ability to get projects done without error and at amazing speeds.  Our success is our ability to reach out to potential respondents, get past the gatekeepers and offer them the opportunity to participant for paid compensation.

The position of Market Research Call Center Director has been created to take our fast growing company to the next level.  The candidate must have experience in, or extensive knowledge of, the market research industry and experience in an aggressive outbound operation.

The candidate will adopt our current practices and development an efficient plan to improve our operation in the terms of:

• Recruiting and retaining quality operators

• Expanding and enhancing our training program

• Developing a comprehensive monitoring program which will include coaching, counseling and terminating low performing reps

• Enhancing our supervisors’ ability to coach operators

• Discovering and implementing methods to increase department productivity and effectiveness

Location of Position:

Indianapolis, Indiana

Position Reports to:

Principal

Send Resume to Ashley Evans:

Answers & Insights Market Research, Inc.
P.O. Box 501886
Indianapolis, IN 46250

[voice] (317) 815-9901 / (888) 815-9901
[fax] (317) 472-7840 / (888) 815-0703
[web] www.answersandinsights.com